A few months ago, rumors began that Adobe was going to create its own online Office suite. I didn't think this was such a hot idea then, and I still don't, but there is something I hadn't considered before.
Adobe acquired Buzzword yesterday. Buzzword makes an incredibly capable online word processor using Flex. It covers all the basics of word processing and has some amazing layout and text flow capabilities for an online application. Adobe's acquisition is curious, however, because word processing, nor other "Office"-style applications, is not Adobe's strength.
At first it seems that Adobe is going the whole online Office route just to have another set of "services" or "online subscription applications" to sell to make analysts happy. As we all know, no technology company can possibly survive in to the next decade without having hosted services at their core because desktop software is going to die an immediate and horrible death, right? My flippancy aside, there is, of course, money to be made in hosted services and the flexibility and portability of hosted services sure is nice. Adobe could, theoretically, build an online Office suite that would capture a niche that didn't really need all the power of Microsoft Office or the bloat of OpenOffice — but Apple's already there with iWork. It's not an online app, of course, but I don't really think that's actually what Adobe is trying to do.
On the Future of Word Processing
Word processing is dying.
Let me clarify: the tasks long considered core to Word processing are dying.
Word processing has traditionally been defined by a couple of core, and fundamentally similar, tasks: writing letters, writing reports, and writing legal documents. Email has begun to kill off the traditional letter. Emails can still be formal, and carry a similar legal weight to letters. They're not equivalent, but it's getting there. Legal documents which require binding signatures are very much possible with another tool you may have heard of: Acrobat. With a law which went in to effect in the Clinton administration, it's perfectly legal to sign a legal document digitally, and a good number of companies are doing that. Reports require as much word processing as page layout, but fewer and fewer companies are, for example, sending out annual reports to stockholders. They point you to their Web sites either for PDFs created in a page layout application, or for richer, Web-based experiences. Students who create reports or assignments for school are beginning to generate online reports in wikis, blogs, and other rich-media formats. Slowly, but surely, reports are moving online and being bound to the rest of the Web through links and embedded media.
The digital divide still remains a huge obstacle to this movement, and the propensity of humans to resist change at every turn means that office workers will still fire up Word every time they want to make a newsletter or flyer. But the movement from traditional word processing (and the tools which enable it) to Web-based, rich-media publishing is happening, and users will only want the flexibility and freedom publishing on the Web, linking deeply in to the rich resources available to them off the desktop, in greater numbers.
So Adobe could have acquired Buzzword as a cornerstone for an Office suite. They could have just wanted their engineers because they are extremely talented. Or, perhaps (and when you look at all the improved text support functionality coming in the next version of the Flash player) Adobe is positioning themselves to welcome those who want to create online documents in a flexible, easy-to-use, highly productive environment. Not a word processor, not a blog, and not a wiki, but a combination of the three. Those who want customization and control will no doubt look elsewhere, but Adobe already is doing online editing for photos and videos, so why not text-based documents which link deeply in to the rich media of the Web?